and a crazed woman at the gates were episodes that I missed when I arrived at work today. I hear, if not witness, delirious, demented and sometimes wacky occurrences in my profession. An agent was recanting the story of a passenger in first class on an inbound flight and how he totally missed the toilet and had bequeathed a present to the cabin crew by defecating on the floor of the lavatory. By the way, no charges were filed and the passenger walked. His excuse was that he was a germaphobe and didn't want to touch the seat cover to the toilet and tried to prop himself above the receptacle only to relieve himself on the floor.
The next story involved our outbound flight and a young woman who acted like an immature 2 year old who was in complete hysterics when she missed her outbound flight for New York. She reacted by throwing herself on the floor, crying and cussing up a storm. When she didn't get her way with the agents at the gate, she returned to the security checkpoint to cool off, all the while still in a state of utter destruction. She never returned and may have caught another flight. My fellow co-workers and I conduct ourselves with the utmost professionalism while remaining calm, listening and performing the best to our abilities. Unlike our predecessors, United, American, Delta and others, we have been given high marks in our customer service skills and friendliness. I have worked for many years with my company and I genuinely love what I do. I think of my co-workers as my second family. Travelling is a perk that is the best in the industry which I have indulged myself and my family in travelling the globe. My trade is a specialized field which you "either have it or you don't". Meaning that you have to be a people person, social, personable, leader, comedian, problem solver, team player and a good listener. There are a host of other attributes which I acquired on the job with the help of other wonderful agents and Supervisors. At one time, the airlines was a profession that was highly coveted and hard to break into. Now, in the wake of possible mergers, talk and the high price of jet fuel, it seems the reasonable choice of venue. No one wants to merge with the possibility of losing their jobs after many years of hard work and a world of travel still out there to see. In this day and age, the unknown is right around the corner waiting to shake my hand.
Showing posts with label First Class. Show all posts
Showing posts with label First Class. Show all posts
Wednesday, January 23, 2008
Poop in first class
Labels:
AA,
customer service,
delirious,
demented,
deranged,
DL,
First Class,
friendliness,
germaphobe,
lesbian,
occurrences,
people person,
poop,
social,
team player,
toilet,
UA
Thursday, January 17, 2008
Third shot, right thigh
Because I have to interchange injection shots on my thigh, I have to keep track of where my last injection was and because my mind sometimes forgets, this is a good reminder for me. I took a little over half an hour to finally administer the shot, again, talking myself into it and each time looking at the end of the needle. That is what takes me longer because I tend to psyche myself out. Once done, it wasn't that bad. I have to stop looking at the needle before injection to quicken my task, next time, that is what I will do. My second day of work was uneventful. I picked up hours for a co-worker, ordered the meals and input the billing. It all came back to me today. Meeting a 757 on jet-way 35 was a different story. Because it's automated with a touch screen, I needed the guidance of a senior agent and Marty was there. Piece of cake! The schedule had me controlling a flight and a full one at that. We didn't have much room to play with when it came to passengers wanting better seating, we did not have any. First Class is always full and the compartment never goes out with an empty seat. Towards the end of my shift, Passengers became shadows and their voices started fading. Their unending repetitious questions became boring. I started to feel the tiredness settle in and I was ready to go home and sleep. Midnight could not arrive quick enough.
Labels:
757,
billing,
control,
First Class,
guide,
home,
Humira,
injection,
jet-way,
lesbian,
meal order,
midnight,
passengers,
seat
Subscribe to:
Posts (Atom)